Warranty Information

Last Updated: 25-06-2026

At SRS Collections, we are committed to delivering handbags and fashion accessories of exceptional quality. This Warranty Information outlines the coverage provided for manufacturing defects and the conditions under which warranty claims are accepted.

1. Warranty Coverage

Our products are covered against manufacturing defects in materials and workmanship under normal personal use. If a product is found to have a manufacturing defect within the applicable warranty period, we will inspect the item and, where appropriate, repair, replace, or offer an alternative solution at our discretion.

2. Warranty Period

Unless otherwise stated on the product page, eligible products are covered by a 6-month limited warranty from the date of purchase. Please retain your purchase receipt or order confirmation as proof of purchase.

3. What Is Covered

• Manufacturing defects in stitching.
• Faulty zippers, clasps, buckles, or hardware.
• Defective handles or straps due to manufacturing issues.
• Material defects identified under normal usage conditions.

4. What Is Not Covered

• Normal wear and tear from regular use.
• Scratches, stains, fading, or discoloration caused by use.
• Damage resulting from accidents, misuse, neglect, or improper storage.
• Damage caused by water, chemicals, cosmetics, perfumes, or cleaning agents.
• Unauthorized repairs or product modifications.
• Products purchased from unauthorized sellers.

5. How to Make a Warranty Claim

To submit a warranty claim, please contact our Customer Support team with:

• Your order number or proof of purchase.
• Clear photographs showing the issue.
• A brief description of the defect.

Our team will review your request and provide further instructions regarding inspection, repair, or replacement if the claim qualifies.

6. Warranty Resolution

If your claim is approved, SRS Collections may:

• Repair the product at no additional cost.
• Replace the product with the same or a similar model.
• Offer store credit or another suitable solution if replacement is unavailable.

7. Limitation of Warranty

This warranty applies only to manufacturing defects and does not extend to accidental damage, improper use, or normal product aging. The warranty is non-transferable and applies only to the original purchaser.

8. Contact Us

If you have any questions regarding our Warranty Information or need assistance with a warranty claim, please contact us:

📧 support@srscollection.com
📍 Dubai, United Arab Emirates
☎️ ++91 9090909090