Exchange Policy

Last Updated: 25-06-2026

At SRS Collections, customer satisfaction is our priority. If you receive a product that is damaged, defective, or different from what you ordered, you may request an exchange in accordance with the terms below.

1. Exchange Eligibility

Products may be eligible for exchange if:

• The item is damaged, defective, or incorrect upon delivery.
• The exchange request is submitted within 7 days of receiving the order.
• The product is unused, unworn, and in its original condition.
• All original packaging, tags, labels, and accessories are included.
• A valid proof of purchase or order confirmation is provided.

2. Non-Exchangeable Items

The following items are not eligible for exchange unless they arrive damaged or defective:

• Products showing signs of use or wear.
• Customized or personalized products.
• Items without original packaging or tags.
• Products purchased during clearance or final sale (unless defective).

3. Exchange Process

To request an exchange:

1. Contact our Customer Support team with your order number.
2. Provide clear photos if the item is damaged or incorrect.
3. Wait for exchange approval and return instructions.
4. Return the product securely in its original packaging.
5. Once received and inspected, we will ship the replacement item.

4. Shipping Charges

If the exchange is due to our error (wrong, damaged, or defective product), we will cover the return and replacement shipping costs.

If the exchange is requested for personal reasons (such as preference or ordering the wrong item), shipping charges may apply and are the responsibility of the customer, subject to approval.

5. Product Availability

Exchanges are subject to product availability. If the requested item is out of stock, we may offer an alternative product of equal value, store credit, or a refund where applicable.

6. Exchange Processing Time

Approved exchanges are generally processed within 5–10 business days after the returned item has been received and successfully inspected.

7. Contact Us

If you have any questions regarding our Exchange Policy, please contact us:

📧 support@srscollection.com
📍 Dubai, United Arab Emirates
☎️ +91 9090909090/strong>