Last Updated: 25-06-2026
At SRS Collections, we understand that plans may change. This Cancellation Policy explains how customers can cancel their orders placed through our website and the conditions applicable to such cancellations.
Orders may be cancelled before they have been processed or dispatched from our warehouse. If your order has not yet been shipped, we will process the cancellation request and issue a full refund to your original payment method.
Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return after receiving the order, subject to our Return & Refund Policy.
Orders for customized, personalized, or made-to-order products cannot be cancelled once production has begun, except where required by applicable law.
To cancel your order, please contact our customer support team as soon as possible with your order number and purchase details. We will review your request and inform you whether the cancellation is possible.
If your cancellation request is approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, the refund may take several business days to appear in your account.
We reserve the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, payment issues, or any other unforeseen circumstances. In such cases, customers will receive a full refund.
If you have any questions regarding order cancellations, please contact our customer support team.
📧 support@srscollection.com
📍 Dubai, United Arab Emirates
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